BC game support team is useless and no one helps

[fakegame]

I had deposited the money but the money has not come yet. After talking to the support they said that your money has been returned to you. After some time they again replied that you have got your deposit successful. After some time they said that this Transition of yours. Don't even have ID, no one is giving support, are kicking me out of Telegram group.

And there is no answer by telling the details of the money returned to my account.
If I have placed a bet, there is no response even after asking for its details. Now he directly says that it is not your deposit.

please check chat history 

Conversation with BC Game
Started on May 10, 2024 at 07:00 PM Taipei time CST (GMT+0800)

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07:00 PM | 5369784: English

07:00 PM | COCO: Welcome to BC.GAME Support. How can we help?

07:00 PM | 5369784: Fiat Transactions

07:00 PM | 5369784: Fiat Deposits

07:00 PM | COCO: Please choose one of the following that suits you the best:

07:01 PM | 5369784: Deposits do not arrive

07:01 PM | COCO: Do you have a pending appeal ticket?

07:01 PM | 5369784: Yes I have one

07:01 PM | COCO: Would you want to follow up on your appeal ticket?

07:01 PM | 5369784: Follow up on my ticket

07:01 PM | COCO: Please hold on while we connect a customer support for you

07:01 PM | COCO: In the meantime, these articles might help:

07:01 PM | COCO: [Article: "How to Deposit and Withdraw INR FIAT Currency: A Step-by-Step Guide"] 
 [Article: "A Detailed Guide to KYC Verification"] 
 [Article: "FIAT Withdrawal and SWAP FEE Update"] 
More in the Help Center (https://help.bc.game?conversation_id=3534582&utm_content=suggestions-fallback&utm_source=operator)

07:02 PM | 5369784: my deposti amount not add in my bc wallter

07:02 PM | 5369784: wallet

07:02 PM | 5369784: Order Details:
Deposit Amount: 500.000000 INR
Order ID: F-1798588946886206759
Status: Processing
Created Time: 5/9/2024, 8:51:24 PM

07:02 PM | 5369784: details

07:02 PM | 5369784: please solve my problem

07:26 PM | Kent from BC Game: Hi, this is Kent to help your inquiry. 
 Kindly provide your receipt for this order.

07:32 PM | COCO: Since there has been no response from you, this chat session has been closed. You are welcome to reopen the chat and select the options that best align with your query so that we can provide the necessary assistance.

07:32 PM | COCO: Rate your conversation

07:35 PM | 5369784: [Image "1715270043053.jpg?expires=1715354849&signature=6444ee480c3f63746a0f6db9f8ff368a43ee1b0f534daee19e67e9b680883401"]

07:36 PM | 5369784: [Image "Screenshot+%281%29.png?expires=1715354849&signature=0c585d98d1e66213f46fd56a2931669d072269b8604821509d30d5fcd409c278"]

07:36 PM | Kent from BC Game: Sure, one moment.

07:36 PM | 5369784: transtion details

07:38 PM | Kent from BC Game: I raised a ticket for you at ticket ID: 6193817 
 This will be further verified by our back-end team. This usually takes 24 to 48 hours, but rest assured this will be completed as soon as possible and updates will be provided. We appreciate your patience and understanding.

07:43 PM | 5369784: Sir, I have waited a lot, please help me.

07:45 PM | 5369784: Last time also my money did not come, this has happened to me 3 times.
Till date they have not been able to give any solution to all this, please give the solution immediately.

07:45 PM | Kent from BC Game: Suggest you can contact your bank for this transaction while we're checking for you at the same time, thank you.

07:47 PM | 5369784: I am giving you the transition details of my bank account. The money has been successfully transferred completely from my account, after that the return has not come.

07:48 PM | Kent from BC Game: Dear, as mentioned earlier this will be verified by our team, kindly rest assured as of now.

07:49 PM | 5369784: This has happened to me 3 times and they all gave the same answer as per Indian Payment System the money has been sent successfully and Indian Answer Payment System once successful it does not come back

07:50 PM | Kent from BC Game: I understand you concerns, so the ticket was created accordingly, it might take some time to be check again.

07:50 PM | Kent from BC Game: Thanks again for your patience, any other issue I may assist for now?

07:51 PM | 5369784: Sir, please explain to me, I keep bothering you about this every day, I know that you people do not provide any solution, support is only for cheating the customers.

07:53 PM | Kent from BC Game: The thing is the transaction will be verified by the provider, which is merchant, so no one is cheating in your case. As of the past tickets the funds were not received, that's why we also suggest you to contact your bank side.

07:53 PM | 5369784: I am giving you the screenshot of the previous one as well, you all have the same answer but the money is not coming, it is just in the wallet of the game.

07:53 PM | Kent from BC Game: Currently the ticket is under verifying, might take 1-24 hours for further action.

07:53 PM | Kent from BC Game: Kindly rest assured, dear user.

07:55 PM | 5369784: Sir, how much time does it take to check UTR? Ask your back end support to check the UTR number and he will tell you where the money is.

07:56 PM | 5369784: You are not able to check UTR in a day

07:56 PM | Kent from BC Game: If there's no any other concerns, please stay patient while our team verify this order, thank you.

07:57 PM | 5369784: You give me his account statement, I will check it myself and tell you where the money went.

07:57 PM | Kent from BC Game: Any other thing I may help except this particular order, sir?

07:58 PM | 5369784: How much time will it take to verify? It doesn't even take 2 minutes to verify.

08:00 PM | Kent from BC Game: This will be further verified by our back-end team. This usually takes 24 to 48 hours, but rest assured this will be completed as soon as possible and updates will be provided. We appreciate your patience and understanding.

08:00 PM | 5369784: Sir, if you want to help me, my earlier deposit has also been consumed, just give me the same from the game.

08:01 PM | 5369784: Please refund my earlier deposit, it has been more than 3 months, no support given.

08:16 PM | 5369784: [Image "image.png?expires=1715354849&signature=2614d34c679ef13075b670998d1774137aa54e267954baa9297b161be2f79c09"]

08:17 PM | 5369784: Now give me the solution to this also, your game has eaten up the money.

08:24 PM | 5369784: hey reply

09:16 PM | Kenneth from BC Game: Hi 5369784, Thank you for reaching BC Game Live Support. This is Kenneth and I'm here to assist you today!

09:16 PM | Kenneth from BC Game: I'm so sorry to hear that you're experiencing difficulties with your deposit. But don't worry, I'm here to help you out!

09:17 PM | 5369784: Sir till when my deposit amount

09:17 PM | 5369784: [Image "Screenshot+%281%29.png?expires=1715354849&signature=e6fbe86cab0f31e38c7173653cb091f02e134fd83f1a1bf78b131f9be3267539"]

09:17 PM | 5369784: [Image "1715270043053.jpg?expires=1715354849&signature=f40df356e6b9dd1447e1a25494498fc7a40c5f621450624ffe649c9562eaf551"]

09:18 PM | 5369784: transfer id 413049113902

09:19 PM | 5369784: Order Details:
Deposit Amount: 500.000000 INR
Order ID: F-1798588946886206759
Status: Processing
Created Time: 5/9/2024, 8:51:24 PM

09:24 PM | 5369784: reply

09:27 PM | Kenneth from BC Game: I regret to inform you that your ticket for this transaction has been unsuccessful. The Ticket ID associated with this issue is 6193817, and the reason for its denial is that the deposit receipt has already been successfully credited. The corresponding order number is 1798509148546288332.

09:28 PM | Kenneth from BC Game: Please be advised that in regards to this matter, it is recommended that you reach out to your financial institution for assistance. We regret to inform you that the error in question does not originate from our end. The receipt in question has been linked to Order ID 1798509148546288332.

09:28 PM | Kenneth from BC Game: Let us know if there is anything additional that we may assist with, we are available 24/7.
Best of luck!

09:33 PM | 5369784: Sir, I have given you all the screenshots of your deposit page, the money has gone, please check the answer.

09:34 PM | 5369784: And I will give you my bank account details, you can check yourself.
And please give me the account details to which I have sent the money.

09:36 PM | 5369784: Indian payment system is suitable for sending and receiving money, the entire payment has been sent to you in the barcode given by you. 
 You tell me straight, the BC game people have already eaten the money.

09:37 PM | 5369784: You match my payment details and the bar code given by you and you will know where the money went.

09:38 PM | 5369784: And the money has been transferred from my bank, success is full return, the money has not come, ok if you ask, I will send the account statement.

09:40 PM | 5369784: And if my transtion is correct then you will have to give me the solution of all my transtions. Even if the money has not come earlier then you will have to get it and if it turns out to be wrong then I will give you 1 lakh rupees.

09:46 PM | 5369784: [Image "image.png?expires=1715354849&signature=e2858d52a3be3229bc0a6c910a45f7332e3aeacdd5fa2d4d8a7f284949f7ac79"]

09:46 PM | 5369784: He also has this problem in the evening. He has been troubled for the last 3 days.

09:47 PM | 5369784: fake support fake game

09:47 PM | 5369784: fake people

09:56 PM | 5369784: What money did the BC game guy eat?

10:09 PM | Kenneth from BC Game: I'm sorry but the error is not on our end.

10:10 PM | Kenneth from BC Game: The Ticket ID associated with this issue is 6193817, and the reason for its denial is that the deposit receipt has already been successfully credited. The corresponding order number is 1798509148546288332.

10:10 PM | Kenneth from BC Game: Let us know if there is anything additional that we may assist with, we are available 24/7.
Best of luck!

10:12 PM | 5369784: Give me proof where it is deposited

10:13 PM | 5369784: And I haven't even placed a bet. If I have, please provide proof.

10:14 PM | 5369784: And if you have sent money back to my bank account then give me UTR number or transition details.

10:14 PM | 5369784: Tell him back how you gave me the money.

10:15 PM | 5369784: You people are eating customer's money, by doing this you people are not honest at all and on top of that you are lying.

10:26 PM | Kenneth from BC Game: I'm terribly sorry but there's nothing we can do, the receipt you used on ticket 6193817 was matched the Order ID 1798509148546288332

10:26 PM | Kenneth from BC Game: Thank you for contacting BC Game. If you need any help please do not hesitate to contact us. Have a good one!

10:31 PM | 5369784: Give the history, I have not received the money, you all are scamming, understand.

10:35 PM | Kenneth from BC Game: Please try to coorindate with your bank track this transaction: 
 [Image "c2e1421414.jpg"]

10:36 PM | 5369784: Sir, this is the proof of my deposit which has been sent by me.

10:37 PM | 5369784: What should I say in the bank? I will give you the account statement. You come to India and go to the bank with me.

10:42 PM | 5369784: You said that you have given me money, please give me proof of it, how did you return my money?

10:49 PM | Kenneth from BC Game: Order ID F-1798509148546288332 belongs to other user not to your account 5369784

10:51 PM | 5369784: Order Details:
Deposit Amount: 500.000000 INR
Order ID: F-1798588946886206759
Status: Processing
Created Time: 5/9/2024, 8:51:24 PM

10:51 PM | 5369784: check

10:56 PM | 5369784: [Image "1715270043053.jpg?expires=1715354850&signature=08acd6a015804dcd88691c27a2ff72cf164bf8bd6cb511fc964c14b5ea9c7be6"]

10:56 PM | 5369784: [Image "Screenshot+%281%29.png?expires=1715354850&signature=4a13c6dd7ffeaccd3291762d90f831aa6704638bbda384925a2966e754201263"]

10:57 PM | 5369784: check details

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Exported from BC Game on May 10, 2024 at 10:57 PM Taipei time CST (GMT+0800)

[Shunn0Rikan]

I hope BCgames will solve your problem soon

Edited May 12 by Shunn0Rikan

[Rvilfcjdypac]

Be a little more patient with them

[Dhifabmuykyb]

Sach a useless game i jst upload so manytimes that i have deposit my 500rs and found nothing on my wallet deposit date 06may till now now 1help i upload so many time my screenshots and so many times i complaint on live support but no1 response useless live support avaitor game is better then bcgame because they have no problem of deposits